Refund Policy
At Puremind Impex, your satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help!
Returns
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You can request a return within 7 days of receiving your item.
- Please share an unboxing video or photo proof within 48 hours
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To qualify for a return, items must be unused, in original packaging, and in resalable condition.
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Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Due to the variety of items we sell, the following are non-returnable:
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Perishable goods (food, flowers)
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Personalized or custom-made items
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Intimate or sanitary goods
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Items marked final sale or clearance
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Gift cards
Refunds
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Once we receive and inspect your return, we’ll notify you about approval or rejection.
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Approved refunds will be processed to your original payment method within [5–7 business days].
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Original shipping costs are non-refundable.
Exchanges
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We replace items if they are defective or damaged.
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For the same item exchange, please contact us with your order details.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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In cases of our error (wrong or damaged item), we’ll cover return shipping.
How to Start a Return
Please contact us at:
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Email:puremindimpex@gmail.com
We’ll provide detailed instructions for returning your item.
Thank you for shopping with Puremind Impex. We appreciate your trust!